Logistics & Shipping

Tracking and support automation for logistics and shipping

Let AI manage shipment tracking and delivery questions so customers get instant updates.

24/7 automatic responses Under your own brand

Logistics & Shipping — Tracking and support automation for logistics and shipping

Automatic shipment tracking

When a customer asks "Where is my package?", it connects to your tracking system via API and instantly reports the shipment's real-time status under your own brand on WhatsApp or by phone.

Manage delivery

The AI collects, verifies, and forwards requests such as address corrections, delivery time selection, and branch routing to your operations system 24/7.

Returns and complaint resolution

Automatically opens damage, delay and return cases, keeps the customer informed throughout the process and significantly reduces the load on your call center.

01 — TRACKING

The question "Where's my shipment?" no longer ties up your operations

In logistics, most incoming messages come down to a single question: where is my shipment? Respondura connects to your existing parcel tracking system via API and answers this question within seconds, under your own brand. Whether the customer asks on WhatsApp, by phone or on your website, the answer is instant and accurate.

Live status via tracking number — When the customer enters the tracking number, the AI pulls the latest status from your system: accepted, in transit, out for delivery, or delivered.
Proactive notifications — When the status changes, an automatic WhatsApp notification goes to the customer; they are informed before asking, and the number of incoming queries drops.
Estimated delivery time — It shares the expected delivery date and time window, sets realistic expectations and prevents unnecessary calls.
Connect to real data via API — No canned template replies – it speaks with live data from your tracking infrastructure via API, so the information is always up to date.

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The question "Where's my shipment?" no longer ties up your operations

02 — DELIVERY

AI collects address, time, and routing requests

Most failed deliveries result from a wrong address or an unsuitable time. Respondura contacts the customer before delivery to confirm the address, ask for a convenient time slot and, if needed, direct them to the nearest branch. All the collected information is recorded in your operations system via API.

Address verification and correction — It confirms the address before delivery and has the customer correct any errors, reducing redelivery costs.
Choosing a delivery time — Customers pick a suitable day and time window via WhatsApp or phone, raising the first-attempt delivery rate.
Branch and pickup point routing — Directs a customer who isn't at their address to the nearest pickup point or parcel locker.
Instant handover to operations — All collected delivery instructions are written automatically into your dispatch and tracking system via API, eliminating manual entry.

AI collects address, time, and routing requests

03 — SUPPORT

Returns, damage, and complaint processes fully automated end to end

Problematic shipments are the part that puts the most strain on the customer experience. Respondura handles return and damage requests with AI, collects the necessary information and photos, opens a ticket and keeps the customer informed at every step. It hands unresolved cases over to the right team with a clear summary.

Opening return and damage claims — It collects the shipment details and a photo of the damage from the customer and opens the request as an automatic ticket in your support system via API.
Complaint and delay management — For delayed shipments, it provides a status explanation and remediation steps, calming down frustrated customers.
Updates throughout the process — Automatically notifies the customer of return approval, refund, and reshipment steps via WhatsApp.
Smart handoff to a human — Hands complex cases over to an agent together with a conversation summary and customer history, so there's no need to explain everything from scratch.

Returns, damage, and complaint processes fully automated end to end

White Label

All communication runs under your brand; the customer sees you, not Respondura.

Multilingual

Turkish, English, German – serve every customer in their own language.

Set up in minutes

No technical team needed; open your account, connect the channels and get started.

FREQUENTLY ASKED QUESTIONS

Frequently asked questions for Logistics & Shipping

Can Respondura connect to my existing shipment tracking system?

Yes. Respondura connects to your existing tracking and operations infrastructure via API; shipment status, delivery date and branch details are pulled from live data. This way, the WhatsApp shipment-tracking experience always runs on up-to-date, accurate data.

How do customers track their shipments?

Customers track their shipment by typing or saying the tracking number via WhatsApp, phone (voice) or the widget on your website. The AI responds instantly around the clock; thanks to shipment notification automation, a proactive update is also sent whenever the status changes.

Does the system appear under our own brand?

Yes, Respondura is white-label. Across all WhatsApp and phone communication, your customers see your company name, logo, and tone of voice; the infrastructure stays entirely in the background.

Can the delivery address or time be updated automatically?

Yes. The AI confirms the address before delivery, gets a convenient delivery time from the customer and, if needed, routes them to a branch. The collected information is recorded in your distribution system via API, increasing the first-attempt delivery rate.

How are return and damage requests handled?

When a customer reports a return or damage via WhatsApp or phone, the AI collects the necessary information and photos, opens a support ticket automatically via API, and keeps the customer informed throughout the process. Complex cases are handed over to an agent with a conversation summary.