Healthcare & Clinics

Appointments and patient communication for clinics and hospitals

Let AI manage appointment, doctor and test questions so your patients get answers without waiting.

24/7 automatic responses Under your own brand

Healthcare & Clinics — Appointments and patient communication for clinics and hospitals

Appointment automation

Patients write or call via WhatsApp or phone; the AI finds a suitable time and creates, reschedules or cancels the appointment. The entire flow runs under your own brand and in compliance with data protection law.

Reminders and no-show reduction

Automatic reminders go out before the appointment, and the patient confirms or reschedules with a single message. No-show rates drop and freed-up slots are reused.

Information and FAQs

Instant 24/7 answers to preparation instructions, results status, and frequently asked questions. Your clinic team is freed from phone traffic and the patient experience improves.

01 — APPOINTMENT SYSTEM

Let AI handle the appointments so your team can focus on patients

Patients can now book appointments via WhatsApp, phone, or your connected app without waiting for opening hours. The AI assistant suggests a suitable time based on the doctor, specialty, and availability, and handles booking, rescheduling, and cancellation in a single conversation. Everything appears under your own brand and syncs in real time with your appointment system.

Book appointments in natural language — The patient simply writes ‘a dental check-up next week in the morning’, and the assistant offers the best available slots based on the specialty and the doctor’s availability.
Reschedule and cancel — Rescheduling, changing the time or cancelling an existing appointment is fully automated; the freed-up slot is instantly reopened.
One calendar across all channels — All requests coming in via WhatsApp, voice calls, and API are gathered in a single calendar, preventing conflicts and double bookings.
Integrated with your system — Connects to your existing hospital information / appointment software via API; data is processed in compliance with data protection regulations and manual entry is eliminated.

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Let AI handle the appointments so your team can focus on patients

02 — PATIENT COMMUNICATION & REMINDERS

Reduce no-shows and keep your calendar full

No-shows are one of the biggest sources of lost revenue for clinics. Respondura sends automated reminders before the appointment and guides the patient to confirm or reschedule with a single tap. Patient communication becomes proactive, your team is freed from manual calls and occupancy rises.

Scheduled appointment reminders — Automatic reminders 24 hours and 2 hours before the appointment; the patient responds in one step by typing 'Confirm' or 'Reschedule'.
Recover the empty slot — When a patient cancels, the freed slot is automatically offered to patients on the waiting list, so your schedule never sits empty.
Personalized message — All reminders and notifications are sent with your own brand and your clinic's tone; the patient feels they are talking to your practice.
Two-way dialogue — When a patient asks a question about a reminder, the assistant responds instantly and hands the conversation over to your team when needed.

Reduce no-shows and keep your calendar full

03 — INFORMATION & FREQUENTLY ASKED QUESTIONS

Let preparation and results information be handled automatically around the clock

Most patients ask the same questions about pre-appointment preparation, the procedure, and results. The Respondura assistant answers these instantly, day and night, and notifies patients as soon as their test results are ready. All sensitive data is processed in compliance with data protection regulations, and unauthorized sharing is blocked.

Procedure-specific preparation instructions — Instructions such as fasting, pausing medication or pre-imaging guidelines are sent to the patient automatically and at the right time, based on their appointment.
Results-ready notification — When test results or reports are ready, the patient is notified automatically, and the result delivery step is handled in line with data protection regulations.
Frequently asked questions — Questions about opening hours, location, pricing, specialties and payment are answered instantly, noticeably reducing phone traffic.
Secure handover — In cases requiring medical judgement or sensitive situations, the assistant hands the conversation over to the right team; it knows its limits.

Let preparation and results information be handled automatically around the clock

White Label

All communication runs under your brand; the customer sees you, not Respondura.

Multilingual

Turkish, English, German – serve every customer in their own language.

Set up in minutes

No technical team needed; open your account, connect the channels and get started.

FREQUENTLY ASKED QUESTIONS

Frequently asked questions for Healthcare & Clinics

How does the WhatsApp appointment system work at my clinic?

Your patients book, reschedule or cancel appointments in natural language by messaging your clinic’s WhatsApp line. The AI assistant finds a suitable time based on doctor and specialty availability and records it in your appointment system. Throughout the process the patient sees your brand, while Respondura works as invisible infrastructure in the background.

Can appointment reminders really lower my patient no-show rate?

Yes. Automated appointment reminder messages are sent 24 hours and 2 hours before the appointment; the patient confirms or reschedules with a single tap. Slots that go unconfirmed or are cancelled are offered to patients on the waiting list, keeping the calendar full and reducing the revenue loss caused by no-shows.

Is patient data processed in compliance with data protection regulations?

All clinic-patient communication is carried out according to data-protection-compliant processing principles. Sensitive health data is used only for the necessary procedure, unauthorized sharing is blocked at steps such as result delivery, and conversations requiring a medical decision are handed over to your authorized team.

Do patients who call by phone also talk to the AI assistant?

Yes. In addition to WhatsApp, the voice phone channel runs on the same AI engine. Patients can call to book an appointment, confirm a reminder or get answers to frequently asked questions. All requests from the WhatsApp, phone and API channels come together in a single calendar.

Does it integrate with my existing appointment software or hospital information system?

Respondura connects to your existing appointment software or hospital information management system via API. Appointments sync in real time, preventing duplicate entries and conflicts. Thanks to the white-label setup, the patient sees only your brand at every touchpoint.