Events & Ticketing

Automated support for events and ticket sales

Let AI handle ticket, schedule and venue questions so your attendees get instant information.

24/7 automatic responses Under your own brand

Events & Ticketing — Automated support for events and ticket sales

Tickets & Info

It instantly answers questions about pricing, availability, the schedule and stage times via WhatsApp, phone and API under your own brand, delivering sales-ready information to every attendee 24/7.

Reminders & Routing

Automatically sends reminders before the event about entry time, gate, transport and QR tickets; attendees arrive at the right gate at the right time, reducing congestion.

Changes & Peak load

It handles refund, transfer, and date-change requests, and during peak demand it answers thousands of messages at once so your team isn't overwhelmed.

01 — TICKET & INFORMATION

Answer ticket, price and schedule questions in seconds

Concert, festival, and theatre attendees are most curious about prices, availability, and schedules. Respondura answers these questions under your own brand via WhatsApp, phone, and API 24/7, closing lost sales even at midnight.

Real-time pricing and categories — The AI accurately conveys current prices and discount terms by session, block and category.
Availability check — Reports remaining capacity and sold-out sessions in real time, preventing disappointment.
Schedule and stage times — Clearly shares the doors-open, set-list order, and end times the moment they are asked.
Sales conversion — Guides ready attendees straight to the ticket link or your sales channel, boosting conversion.

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Answer ticket, price and schedule questions in seconds

02 — ATTENDEE COMMUNICATION & REMINDERS

Automatically remind guests of entry, gate and time

On event day, guiding attendees to the right entrance at the right time defines the experience. Respondura automatically sends entry, transport and QR ticket reminders under your own brand, easing the load on box office and info desks.

Scheduled reminders — Automatically reminds attendees of the door opening and entry time days and hours before the event.
Entrance and seating guidance — By sharing the correct gate, block, and seat details, it reduces congestion at the entrance.
Ticket and QR access — It lets the attendee access their ticket and QR code instantly, solving lost-ticket problems.
Transport and venue information — It shares parking, public transport and venue location details to prevent delays.

Automatically remind guests of entry, gate and time

03 — CHANGES / REFUNDS / TRANSFERS & PEAK DEMAND

Manage refunds and transfers flawlessly, even at peak times

Message traffic spikes during postponements, cancellations, and sales. Respondura handles refund, transfer, and date-change requests under your own brand, answering thousands of messages at once to keep your team afloat under heavy load.

Refund and cancellation process — Explains the refund terms, collects the request and reduces disputes by guiding customers to the right steps.
Ticket transfer — It handles ticket transfer and name change requests, reducing manual workload.
Date and session changes — Notifies attendees about postponed or changed sessions and offers new options.
Crowd management — Handles thousands of simultaneous messages without delay during sales launches and last-minute surges.

Manage refunds and transfers flawlessly, even at peak times

White Label

All communication runs under your brand; the customer sees you, not Respondura.

Multilingual

Turkish, English, German – serve every customer in their own language.

Set up in minutes

No technical team needed; open your account, connect the channels and get started.

FREQUENTLY ASKED QUESTIONS

Frequently asked questions for Events & Ticketing

How does WhatsApp support for event tickets work?

Respondura runs your event-ticket WhatsApp support flow with AI: it answers attendees’ questions about pricing, availability and schedule 24/7 under your own brand, and integrates with phone and API channels as well.

Can it handle thousands of messages at once during peak demand?

Yes. It responds without delay to thousands of simultaneous messages during sales launches, festival campaigns or last-minute surges; thanks to this peak-load management, the box office and call center workload won't overwhelm your team.

Can you send entry and gate reminders automatically?

With attendee notification automation, it automatically sends entry time, gate, seat, and QR ticket reminders before the event, so attendees arrive at the right gate at the right time and entrance congestion drops.

Does it handle refund, transfer, and date-change requests?

Yes. It explains the refund terms, collects ticket transfer and name change requests and informs attendees about postponed sessions; this entire event refund and change process runs under your own brand.

Does the attendee see our brand or Respondura?

The system is fully white-label; the attendee sees only the organizer's brand. All responses via WhatsApp, phone, and API are delivered under your own brand, with Respondura operating as invisible infrastructure.