Accommodation & Dormitory

24/7 customer service for hotels, guesthouses and dormitories

Let AI instantly answer booking, availability and check-in questions so your team can focus on the guest experience.

24/7 automatic responses Under your own brand

Accommodation & Dormitory — 24/7 customer service for hotels, guesthouses and dormitories

AI handles your reservations

Whether guests reach out via WhatsApp, phone or the web, an assistant under your own brand instantly answers questions on availability, pricing and room types.

Manages the entire stay journey

Automatically handles all accommodation questions around the clock, from check-in instructions and door codes to breakfast times, transfers and room service.

Boost reviews and repeat occupancy

After checkout it asks about satisfaction, guides happy guests to leave a review, and boosts occupancy by inviting them directly to book again.

01 — RESERVATION & AVAILABILITY

Don't let an availability question go unanswered even at 3 a.m.

Guests most often ask "Do you have a room available on these dates?" and book elsewhere if the reply comes too late. Respondura answers availability and pricing questions on WhatsApp and by phone within seconds, recommends the right room type, and starts the booking on your behalf.

Real-time availability — Automatically shares available rooms and prices based on the date and number of guests.
Multichannel — Brings together every request from WhatsApp, phone and your web form in a single flow.
Smart room recommendation — Proactively suggests the right room type and add-on services to match each request.
No lost leads — Responds to every request 24/7, even outside business hours and during peak times.

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Don't let an availability question go unanswered even at 3 a.m.

02 — CHECK-IN & GUEST COMMUNICATION

A digital hospitality experience that eases the front-desk workload

Recurring questions about check-in instructions, door codes, the Wi-Fi password or breakfast times eat up your team's time. Respondura answers them instantly under your own brand, stays at the guest's side throughout the stay and forwards extra service requests to the right department.

Automated check-in — Sends check-in instructions, door codes and house rules right on time.
Stay support — It instantly answers questions about Wi-Fi, breakfast, transfers, and local recommendations.
Upselling additional services — It captures requests such as room service, late checkout and spa, increasing your revenue.
Multilingual communication — It communicates seamlessly with international guests in their own language.

A digital hospitality experience that eases the front-desk workload

03 — REVIEWS & REPEAT OCCUPANCY

Win back happy guests with reviews and repeat bookings

A great stay turns into neither a review nor a repeat booking unless guests are reminded at the right moment. Respondura measures post-checkout satisfaction, guides happy guests to leave a review, and invites them straight back with exclusive offers.

Review prompting — Encourages satisfied guests to easily leave positive reviews.
Early warning — Negative feedback is forwarded privately to you instead of being made public.
Repeat bookings — Wins back past guests with personalized offers that encourage them to rebook.
Loyalty loop — Turns guests into loyal returning customers through consistent communication.

White Label

All communication runs under your brand; the customer sees you, not Respondura.

Multilingual

Turkish, English, German – serve every customer in their own language.

Set up in minutes

No technical team needed; open your account, connect the channels and get started.

FREQUENTLY ASKED QUESTIONS

Frequently asked questions for Accommodation & Dormitory

Does Respondura operate under my hotel's own brand?

Yes. Respondura is a white-label infrastructure; across all WhatsApp, phone and web communication, your guests see only your property’s brand – never the Respondura name.

How does it answer reservation and availability questions over WhatsApp?

When a guest sends a reservation message on WhatsApp, the AI assistant responds within seconds with availability, pricing and the suitable room type based on the date and number of people. This prevents the lost reservations caused by slow responses.

Does it also handle incoming phone calls?

Yes. Using the same engine as WhatsApp, the voice phone channel answers incoming calls 24/7, responds to questions about availability, check-in, and the stay, and transfers to the front desk when needed.

Can it connect to our existing reservation and PMS system?

Respondura can integrate with your existing booking, channel manager and PMS systems via API. This way, your hotel customer service automation stays in sync with your availability and pricing data.

Can it communicate with foreign guests in different languages?

Yes. The assistant detects the language the guest writes in and responds in multiple languages, so you communicate seamlessly with international guests in their own language and boost guest satisfaction.