Insurance

Policy and claims support automation for insurance agencies

Let AI handle quote, policy and claims questions on WhatsApp and phone so your agency can focus on sales.

24/7 automatic responses Under your own brand

Insurance — Policy and claims support automation for insurance agencies

The customer messages or calls you

Every request that arrives via WhatsApp, phone (voice) or the API integration on your website is handled under your own brand. Your customers never notice that Respondura is working behind the scenes.

AI answers 24/7

It collects quote requests, answers policy questions, and starts claims. It responds within seconds, regardless of business hours, weekends, or holidays.

Hot leads land with your agency

Once all the necessary details are gathered, the opportunity is handed straight to your team. Your agency works with ready-to-go requests instead of cold calls.

01 — QUOTE REQUEST

Capture quote requests and leads without missing a single one

Insurance quote requests often arrive after hours, on weekends or at night, and when they go unanswered the customer turns to another agency. Respondura responds instantly to every quote request coming in via WhatsApp and phone, under your own brand. Auto, home, health or commercial, it asks the right questions, collects complete information and passes it on to your agency as a ready lead.

Smart question flow tailored to each specialty — Motor liability, comprehensive, property, health, or life: for every line of business it collects the required details (plate, registration, age, address, coverage preference) step by step in natural language.
A reply within seconds via WhatsApp — On the insurance quote WhatsApp channel, the customer gets a reply the moment they write; no waiting, no lost requests. The entire conversation runs under your own brand.
Document and photo collection — It requests documents such as vehicle registration photos, IDs or previous policies right within the chat and attaches them to the quote file, speeding up your agency's work.
Qualified lead handoff — It filters out leads with missing information and passes only quote-ready opportunities with verified contact details on to your team.

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Capture quote requests and leads without missing a single one

02 — POLICY RENEWAL

Policy renewal tracking and automatic reminders

Every policy that goes unrenewed means quietly losing a hard-won customer. Respondura tracks upcoming expiry dates and sends policy renewal reminders at the right moment, under your own brand. With a single message on WhatsApp, the customer starts the renewal process and your agency keeps its portfolio.

Timely reminder before the due date — Automatic messages 30, 15, and 3 days before the policy expires, so you capture the renewal opportunity before the customer forgets or switches to a competitor.
Start a renewal with a single message — As soon as the customer types ‘renew’, the process kicks off instantly: the latest required details are collected and a new quote is sent to your agency.
Cross-sell opportunity — Increases revenue per policy by naturally offering relevant add-on coverage, such as earthquake or health insurance, to customers renewing their auto policy.
Follow-up by phone too — Reaches customers who do not reply to messages through automated voice calls; every touchpoint speaks with your own brand's voice.

Policy renewal tracking and automatic reminders

03 — CLAIM REPORTING

Claims reporting and process support, by your side in stressful moments

A claim is the moment when customers are most stressed and need the most support; an agency that can't be reached at that moment loses trust. Respondura takes claim notifications via WhatsApp or phone 24/7, gathers the necessary information and documents, and keeps the customer informed throughout the process. The entire experience happens under your own brand, and your agency steps in with a ready-to-handle file.

Instant claim filing — Accident, theft or natural disaster – the moment the customer describes the incident, a structured claim file is created and forwarded to your team.
Location and photo collection — Requests the incident location and damage photos right in the chat and adds them to the file to make the adjuster's job easier.
Updates throughout the process — By proactively notifying the customer at each step, such as claim opened, adjuster assigned, or payment approved, it reduces "what's the status?" calls.
Connecting to your systems via API — Claim data flows into your existing policy and agency software via API; duplicate data entry and manual follow-up disappear.

Claims reporting and process support, by your side in stressful moments

White Label

All communication runs under your brand; the customer sees you, not Respondura.

Multilingual

Turkish, English, German – serve every customer in their own language.

Set up in minutes

No technical team needed; open your account, connect the channels and get started.

FREQUENTLY ASKED QUESTIONS

Frequently asked questions for Insurance

Does Respondura appear to my customers under my own agency's brand?

Yes. Respondura is a fully white-label infrastructure; on WhatsApp, phone and web channels your customers see only your brand name, logo and language. They never notice the engine running in the background – the entire experience takes place under your own agency’s name.

How does it collect insurance quote requests over WhatsApp?

When a customer messages your WhatsApp number, the AI asks the right questions for the relevant line of business and collects information and documents such as license plate or vehicle registration. Once the insurance quote WhatsApp flow is complete, a fully detailed lead is delivered straight to your agency; no request goes unanswered, whether at night or on the weekend.

Are policy renewal reminders sent automatically?

Yes. The system tracks upcoming due dates and sends automatic policy-renewal reminders ahead of time. Customers can start the renewal process with a single message, and those who do not reply are also reached through the voice channel, so you minimize customer churn in your portfolio.

How does the claims reporting process work?

When a customer reports a claim via WhatsApp or phone, the system opens a structured claim file, collects location and photos and keeps the customer informed throughout the process. Your agency steps in with a ready-to-go file, and because the customer is supported 24/7 at their most stressful moment, trust grows.

Does it integrate with my existing agency software?

Yes. Respondura connects to your existing policy and agency management software via API, so quote, renewal, and claim data flow into your systems automatically. Duplicate data entry and manual follow-up disappear, and your team focuses on sales rather than operations.