Travel & Tourism

Booking and support assistant for travel agencies

Let AI handle tour, flight and hotel questions so your guests stay informed at every step.

24/7 automatic responses Under your own brand

Travel & Tourism — Booking and support assistant for travel agencies

A request comes in, the assistant handles it

Guests reach out via WhatsApp, phone, or the web; the AI assistant responds instantly, 24/7, under your own brand and in TR/EN/DE.

The assistant collects, matches and responds

It collects tour, package, date and party-size details, matches suitable options and prices, and automatically answers booking and document questions.

Complex cases go to the team

Routine matters flow on their own; when a special request, group quote or critical change is needed, the conversation is handed over to the right advisor along with its full history.

01 — REQUEST & QUOTE

A response to every tour request within seconds

Don't let the dozens of questions during peak season go unanswered. The AI assistant gathers tour, package and pricing requests via WhatsApp, phone and API, and instantly presents the guest with a preliminary quote under your own brand. It serves international guests in Turkish, English and German with the same level of quality.

Request collection automation — Collects destination, dates, party size, budget, and preferences in a structured way, so your advisor never wastes time on basic questions.
Instant package matching — Matches suitable tours and packages to the guest's criteria and presents them with pricing via WhatsApp.
Multilingual quote — The same assistant talks to domestic and international guests in TR/EN/DE, putting an end to bookings lost due to language barriers.
Identifying hot requests — Prioritizes serious buyers and passes price-driven inquiries to your team as hot opportunities.

Get Started Now

A response to every tour request within seconds

02 — RESERVATION & DOCUMENTS

Booking, changes, and documents in a single flow

From booking confirmation to visa paperwork, every step is lifted off your operations team's shoulders. The assistant processes changes and cancellations according to your rules and automatically requests missing documents from the guest. It works 24/7 over WhatsApp and phone, under your own brand.

Automated reservation management — It sends confirmation, reminder and notification messages to the guest on time under your own brand.
Change and cancellation rules — It handles date-change and cancellation requests according to your agency's policy and clearly explains any fees and conditions.
Document and visa tracking — It detects missing passport, visa and travel documents, collects them from the guest step by step and sends reminders.
System integration via API — Connects to your existing reservation system via API; data stays up to date on both sides and duplicate entries are eliminated.

Booking, changes, and documents in a single flow

03 — SUPPORT THROUGHOUT THE TRIP

Guests are never left alone on their journey

Once the trip begins, the questions never stop: flight time, hotel check-in, transfer, emergencies. The assistant is by the guest's side 24/7 throughout the entire trip via WhatsApp and phone, guiding them to the right place. Supporting international guests in their own language grows brand loyalty.

Flight and hotel notifications — It proactively shares flight, hotel check-in and transfer details, and alerts the guest about any delays or changes.
Instant routing — It instantly answers questions about location, transport and the itinerary, and connects to a local guide or advisor when needed.
Emergency escalation — In critical situations, it forwards the conversation with full context to the on-call team, so the guest never goes unanswered.
Post-trip connection — After the trip it collects feedback and reviews and flags opportunities for repeat sales.

Guests are never left alone on their journey

White Label

All communication runs under your brand; the customer sees you, not Respondura.

Multilingual

Turkish, English, German – serve every customer in their own language.

Set up in minutes

No technical team needed; open your account, connect the channels and get started.

FREQUENTLY ASKED QUESTIONS

Frequently asked questions for Travel & Tourism

What does it take to set up a WhatsApp support line for a travel agency?

No extra infrastructure needed. Respondura provides a ready-made WhatsApp support process for travel agencies; the AI assistant handles guest requests 24/7, while you simply define your tours and package details. The service goes live entirely under your own brand.

Does tour booking automation work with my existing system?

Yes. Tour booking automation connects to your existing reservation and operations systems via API. The requests gathered by the assistant and the confirmed bookings stay up to date on both sides, eliminating manual data entry and duplicate records.

In which languages are guests from abroad served?

The assistant serves in Turkish, English, and German (TR/EN/DE). International guests receive offers in their own language, make bookings, and get support throughout their trip, turning bookings that would otherwise be lost to language barriers into revenue for the agency.

Will guests notice the assistant is AI, and will our brand be visible?

Respondura is a white-label infrastructure; the guest only ever sees your agency's brand. Across the WhatsApp, phone and web channels, all communication runs under your own name, voice and visual identity. The infrastructure stays invisible while the customer experience remains seamless.

How does it handle complex requests such as cancellations, changes and visa documents?

The assistant processes cancellation and change requests according to your agency policy, explains fees and conditions, and identifies missing visa and travel documents to collect them from the guest step by step. In special or critical cases, the conversation is handed over to the right advisor along with its full history.